Notice of Accessibility
The Bay Club Hotel & Marina is committed to providing outstanding service to all of our guests and to offering full ADA compliance for our guests’ convenience.
Should you have difficulty using or accessing any section of our website, please contact us immediately at [email protected].
Aside from working with you to ensure you are provided with the information and assistance that you need, we're committed to ensuring each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings.
Goal of Accessibility for Everyone
It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our hotel.
We aim to ensure that everyone is able to access all areas of our website and hotel.
Digital Partner Commitment
The Bay Club Hotel & Marina sources TravelClick’s iHotelier booking engine for digital room reservation transactions.
We are proud to partner with TravelClick as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. As of November 2017, iHotelier Booking Engine 4.0 and Area Search can be accessed and used by “JAWS,” the most popular screen reader for those who are visually impaired. TravelClick is in the process of remediating it’s iHotelier Booking Engine 4.0 and Area Search to comply with the WCAG standards. It is expected that by the end of second quarter of 2018, iHotelier Booking Engine 4.0 and Area Search will comply with WCAG level AA.
Taking Action & Ongoing Efforts
The Bay Club Hotel & Marina is in the process of contracting a reputable Digital Accessibility Agency to fully audit our site using live testers and assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at [email protected] or by phoning (619) 224-8888.
Please contact us at [email protected] if you have any feedback or suggestions on how we can improve the accessibility of our website.
Accessibility Features at The Bay Club Hotel & Marina
- Accessible front desk for registration and checkout
- Full mobility in restaurant and patio areas
- All areas of hotel accessible to all guests
- Chair lifts at pool and spa
ACCESSIBLE GUEST ROOM FEATURES
- 32-inch width clearance doors
- Grab bars in shower/tub
- Adjustable handheld shower massage
- Built-in transfer seat
- Lowered shelving
- Closed captioned TV
- TTY/TDD devices (on request)
- Audible and visual emergency warning devices (on request)
- Roll-in shower (on request, subject to availability)
- Wheelchairs on property for guest use
Accessible rooms can be booked online or by phone at 800-672-0800 or 619-224-8888. If you have any questions about our ability to accommodate, please contact us directly at 619-224-8888. We look forward to being of service.