Common questions guests ask about our San Diego Hotel
To assist with planning your visit to the Bay Club Hotel & Marina, please find answers to the most frequently asked questions about our hotel below. If you require further information or assistance, contact us today.
How do I view, change or cancel my reservation?
Use this link and then click Modify/Cancel Reservation to view or cancel any reservation online on our website. Please call hotel reservations at 800-672-0800 for assistance with any reservation made directly with us by phone or to make changes to reservations made through our website.
I booked on a website other than the hotel site and I need to make a change to my reservation. How do I do this?
Please contact the customer service department at the website you used to make your reservation.
What is your cancellation policy?
We have a 24-hour cancellation policy. Reservations cancelled less than 24 hours prior to arrival will be charged the first night’s room rate plus applicable taxes. Certain rates have different cancellation/deposit policies. Please call the hotel for more information.
Is my ID/Passport required at check-in?
Yes, a valid government-issued picture ID is required to check in.
Is a credit card needed at check-in?
Yes, a valid credit or debit card is required to check in.
Can you pay with cash at check-in?
Yes, you may pay with cash at check-in; however, a card must be left on file for any incidental charges.
What age do kids stay for free?
Kids 12 and under stay for free in existing bedding when accompanying an adult.
Will your rooms allow rollaway beds and/or cribs? Is there an extra charge?
We do have a limited number of cribs and rollaway beds available for an additional $10 plus applicable taxes per night. Each room can accommodate one crib or one rollaway.
Do you have connecting rooms?
We have a very limited number of connecting rooms. Please contact us at 619-224-8888 or 800-672-0800 for details. We also feature roomy Suites perfect for families and extended stays.
Do you offer extended stay rooms and rates?
Yes, we feature a variety of roomy suites for comfortable family, group or extended stay travel. Please contact us at 619-224-8888 or 800-672-0800 if your stay exceeds 14 nights to discuss the availability of extended stay rates.
Do you offer government/military rates?
Yes, valid government ID and orders are required at check-in.
Do you have rooms with kitchens?
While our rooms do not have kitchens, all of our rooms have mini-fridges and our Executive Suites and One Bedroom Suites feature microwave ovens.
Do you have accessible rooms?
Yes, we have accessible rooms. These rooms feature grab bars and raised toilets. Also, one room has a roll-in shower. For more information on the accessible features of our hotel, please call 800-672-0800.
Do you have an early-departure fee?
A 48-hour notice of early departure is required; otherwise, a fee of $75.00 plus applicable taxes will apply.
Is there a fee if I do not show up to check-in for my reservation?
Yes. No-show reservations are subject to a charge of the first night’s room rate plus applicable taxes. The remaining nights of your reservation will be cancelled.
I want champagne, strawberries, etc. sent to the room. How do I do this?
Please contact our guest service agents at 619-224-8888 and they will be happy to help make arrangements.
What is check-in/checkout time?
Check-in time is 4:00 p.m. Checkout time is 12 Noon.
Can I guarantee an early check-in or a late checkout?
Early check-in is based on availability on the day of arrival only. Late checkout is based on availability on the day of departure only and fees may apply.
Do you allow smoking on property or in guest rooms?
There is no smoking or vaping allowed on the property except in designated smoking areas. This includes any device that emits a vapor in any manner or form. Bay Club Hotel will assess a minimum deep-cleaning fee of $200 plus applicable taxes to guests who choose to smoke or vape in rooms or on balconies.
Do you have high-speed wired and/or wireless internet access available?
Wireless internet access is available throughout the hotel and is available in all guest rooms.
How much do you charge for high-speed Wi-Fi access?
We are pleased to offer complimentary Wi-Fi to our guests.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
At this time, the fitness center is closed by County Health Order due to COVID-19.
Do you offer bike rentals?
We do work with a local bike rental vendor who will be happy to bring bikes to the hotel for your use and pick them up when you have finished using them.
Do you have a business center?
In order to ensure the health and safety of our guests and staff, the lobby computer is closed at this time; however, the Front Desk can assist 24 hours with any copying, printing or faxing needs for a nominal fee. The Front Desk is also happy to print boarding passes at no charge.
Do you have a pool and hot tub?
Yes, our heated outdoor pool is open daily 7AM – 10PM. At this time, the hot tub is closed by County Health Order due to COVID-19.
Is there washer/dryer accessibility within your hotel?
Yes, we have coin-operated washers and dryers available behind our marina office.
Do you have a spa on property?
No. However, there are spas nearby. Please contact the Front Desk for more assistance.
Do you have onsite parking? What is the charge?
Yes. Self-parking is available at a charge of $15 per vehicle per night.
Do you offer valet parking?
No. Only self-parking is available.
Do you charge a resort fee?
No, we do not charge a resort fee.
Are pets allowed?
No; service animals are allowed as required by law.
How do I get to the hotel?
Directions to the hotel can be found on our site at Map & Directions.
How far is the hotel from San Diego International Airport?
The hotel is three miles from San Diego International Airport, a short ten-minute drive.
Do you offer shuttle service to/from the airport?
Yes, our shuttle is available between the hours of 5:00 a.m. and 10:00 p.m. each day. A charge of $10 per trip each way applies. Please call the hotel at 619-224-8888 after claiming your luggage. Return trips to the airport are scheduled on the hour and the half-hour. Please see the front desk to make arrangements. Please note that shuttle service will be discontinued November 10.
How far is the hotel from local attractions/beaches/The San Diego Zoo/SeaWorld, etc.?
Please visit Map & Directions.
Do you offer shuttle service to local attractions?
No, but we are happy to arrange for taxi service or a ride share service, just visit our Front Desk and we will take care of your transportation needs.
Do you have a restaurant on-site?
Yes. The Quarterdeck Restaurant is open each day for breakfast, lunch and dinner. Happy Hour is Monday through Friday from 4PM to 7PM.
What are your restaurant hours?
The Quarterdeck is open each day from 7AM to 9PM. Hours are subject to change.
Do you offer room service? What are the hours?
Yes. Room service is available each day from 7AM to 8:45PM. Hours are subject to change.
I left something behind during my stay. Can you help me locate it?
Please visit the Lost & Found section of our website to fill out a lost item report. If the item is located, you will receive a notification along with instructions on paying for the return shipment.