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Stay Safe! Be Well. COVID-19 Update

New Health & Safety Plan and Updated Business Operations

“Stay Safe!  Be Well” was developed in response to the current COVID-19 pandemic as part of our ongoing commitment to ensuring the health and well-being of all our guests, team members and the communities we work and live in. Listed below is a summary of our plans, procedures and protocols that outline exactly how we intend to keep our team members, guests, and communities safe, outlined by department.

General Property

We have augmented our health and sanitation protocols throughout the property for everyone's safety and peace of mind.

Employees, guests and visitors are required to wear face coverings while inside any buildings and while within six feet of anyone else.

 

Guests are provided with face coverings as needed.

 

Throughout the hotel, social distancing signage and floor decals remind everyone to observe the six foot rule.

 

We have increased the frequency of cleaning and sanitizing in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, lobby tables and chairs, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATM, stair handrails, dining surfaces and seating areas.

 

All cleaning agents and disinfectant products are EPA-approved and are of the highest efficacy available in the market, and are used in all indoor spaces.

 

The number of guests permitted in elevators will be restricted to only those persons sharing a guest room.

 

Hand sanitizing stations will be located throughout the property.

 

All indoor and outdoor seating in public areas, the pool, and the restaurant will be arranged to accommodate social distancing between each group.

 

Floor markings show proper social distancing positions in all high traffic areas.

 

In public restrooms, the faucets, paper towel dispensers and toilets are hands-free. Restrooms are cleaned and sanitized frequently throughout the day.

Guest Arrival and Departure

We have increased the cleaning and sanitizing schedule of all front desk and lobby areas, with an emphasis on frequently contacted surfaces, and updated procedures for interactions between guests and host staff. ​​​​​

During peak lobby traffic times, a “Greeter” is positioned in front of the hotel entry to distribute masks to guests who may not have, and direct traffic to minimize density in the lobby.

 

There are no valet services and bell staff employees are not permitted to open vehicle doors.

 

Only one person per guest party is permitted inside the lobby for check-in to maximize social distancing.

 

The Guest Service Agents at the front desk have Plexiglas partitions separating the agent from the guest.

 

Registration is paperless.

 

Guest Services Agents will not touch guest identification cards or credit cards.

 

Guest swipe the credit card themselves; Guest Services Agent will not touch guest credit cards.

 

Front desk counter and pens are immediately sanitized after being touched by a guest.

 

Key cards are sanitized before and after each use.

Guest check-out is express and paperless; all folios are emailed with a paper copy only upon request

Housekeeping

Our housekeeping policies have been modified to support the health and safety of our guests and team members.  Housekeeping service will be limited to essential guest needs only.

 

No housekeeping service will be provided during your stay except upon special request.

 

Towels fresh linens, and other amenities are available upon request and will be left outside the guest room in a sealed bag.

 

Guestroom sanitation seal indicated that the room is clean and has been sanitized and un-entered since cleaning.

 

All magazines, literature and guest compendiums have been removed from the guest room.

 

All glasses have been replacing with prewrapped disposable cups.

 

Extra pillows and extra blankets have been removed from the closet.  These will be available upon request.

 

No housekeeper or maintenance personnel will enter the guestroom while the guest is present.

 

In the case of a positive or presumptive positive case of a guest have COVID-19, the guest will be safely escorted off the property.  The guest’s room will be removed from service, quarantined, and double-locked.  The room will only be returned to service after undergoing an enhance sanitization protocol performed by a licensed third-party service.

Pool and Fitness Room

We have ensured that you will be able to enjoy most of our hotel amenities in a safe way.

 

Pool seating arranged to social distance by family group.

 

Pool railings, pool entrance gate, towel kiosks, pool bar, pool chairs and tables are sanitized frequently.

 

Social distancing is required in pool. Per county health order, the Jacuzzi remains closed at this time.

 

Fitness center is available by appointment only. No more than the guests registered to the same guest room may use the facilities at the same time. Equipment is cleaned and sanitized after each guest.

Restaurant, Bar and In-Room Dining

Seating options will be limited in order to maintain a safe 6-foot distance between parties.

 

Guests are required to wear a face covering at all times except while seated at the table.

 

Restaurant employees will wear masks and gloves.

 

All silverware will be immediately rolled into a napkin after cleaning and sanitization.

 

Condiments will be single-serve and pre-packaged.

 

While you may pay for your check in any manner you would like, we do encourage charging it to your room for a contactless payment.

 

In-room dining is available; however, restaurant employees must leave the tray outside the guest room and may not bring it into the guestroom. Check will be charged to the guestroom account.

Employee Protocols and Administrative Areas

Safety starts behind the scenes. We’re taking extra steps in our administrative areas to ensure our team members’ safety and help them carry best practices forward to you.

We have implemented these important steps:

All employees must undergo temperature and symptom checks prior to starting each shift, wash their hands frequently, wear face masks, be trained on COVID-19 protocols, and monitor and enforce social distancing at all times.

 

Employees do not report to work if they are feeling ill.

 

Employees are required to report to management if they believe they have been exposed to anyone who has tested positive for COVID-19 or if they observe others who may be displaying symptoms consistent with COVID-19.